What do I do if I can’t find my parcel?

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

Firstly, head to our tracking page to see if there have been any updates to your parcel's journey. Your driver might have left your parcel with a neighbour or in a safe place, such as a shed or garage. Check to see if your driver has posted a calling card through your front door telling you if they have left your parcel in one of these locations.

When you download the InPost app, you'll get a photo of your delivery, so you can see exactly where our driver has delivered your parcel to. Plus, you'll get the option to manage all of your deliveries in one place.

If you are still unable to locate your parcel then get in touch with our Customer Service team via Webchat.