Return a Zara parcel with Yodel

Returning items to Zara is easy. To return an online order (via a returns partner like Yodel or in-store), you’ll just need to head to the Zara Returns Portal.

Return to your nearest drop-off point

Using the Return to Yodel Store service means you can take your parcel to a local Yodel drop-off point, and let us take care of the rest. As 1000s of UK stores accept Yodel drop-offs, you’re sure to find a location and opening times that suit you. You can even print your label in-store if you don’t have a printer at home, and our online tracking means you can keep an eye on your return’s progress – it really is a breeze!

Zara’s fee for carrier returns is £2.95, which will be deducted from your total refund price.

• Request your Zara return by logging in and navigating to the Returns section of your account, or click the relevant link in any of the emails you received about your order, if you checked out as a guest

• Select Yodel as your carrier of choice

• Generate your unique QR code

• Package your items, ensuring your parcel is sealed

• Print off your label at home, being sure to display your order number clearly, or select the option to print your label at your drop-off point

• Take your package to your chosen drop-off point and our Yodel Store assistant will ether can your QR code or print your label if you selected to Print you parcel in Store

What is Zara’s return policy?

Zara accepts returns within 30 days of buying (in-store) or shipping date (online purchases). Your items must be unworn and in their original condition, or including labels, or Zara might not provide a refund. You must also have your receipt or Zara QR code.

All returns must be made in the same market or region where you bought your items.

FAQs

What can’t be returned to Zara?

You can return most items from Zara in-store (whether you bought them in-person or online) and you can return most items from Zara online (if you bought them online), via a returns partner like Yodel.

However, ZARA HOME products work differently. You’ll need to head to a ZARA HOME store (for items bought online or in-store) or you can call Zara on a direct number to organise a home return (for items bought online). You’ll find this number when you follow the instructions to request a return online above.

Can I return an online order to a store?

You can return an online Zara order to store; you’ll just need to present your Zara QR code, which you’ll find by following the instructions above.

Can I return an item to Zara if it’s faulty?

Yes, you can return faulty items to Zara. Just follow the instructions above and highlight that the item is faulty when requesting your return.

Can I get a refund without a receipt?

No, to make a return you must have your receipt (from in-store purchases) or your Zara QR code (purchases made online).

Can I return Zara clothes without a tag?

No, when you return items to Zara, they must be in their original condition with all the labels attached. The only exception is if you’re returning something because it’s faulty.

Can I exchange a Zara item online?

Yes, you can request a size exchange on the Zara website or app. Zara will send out the new size and you will need to return the original item via a carrier like Yodel, as above. If you fail to send it back within 14 days however, the price of a second item will be charged to your payment card.