We offer two returns options for your customers. Parcel drop-offs via our Yodel Store & InPost Locker network, or scheduled home collections via our Xpect Returns service.
Click here to learn more about home collections.
Return to InPost Locker or Yodel Store
With thousands of nationwide drop-off locations open 7 days a week and high-tech tracking capabilities, Yodel by InPost is a trusted choice for ecommerce returns across the UK.
Our Return to InPost Locker or Yodel Store service offers your customers the flexibility to return items at their convenience. Shoppers are provided with a receipt with tracking details for proof of shipping, and can easily arrange their returns in the Yodel by InPost Parcel Tracker App or via their selected retailer.
Key features of our Return to Yodel Store service include:
72-hour return service
Monday-Saturday collections as standard, with deliveries made from Monday to Saturday
End-to-end tracking via the Yodel by InPost website and Yodel by InPost app
Free Print in Store available in 100% of Yodel Stores
Free labelless QR code returns for InPost Lockers in our network
Thousands of conveniently located lockers & stores across the country
Collected from and delivered into InPost Lockers & Yodel Stores, our tracked Return to Locker or Store service aims to deliver parcels to retailers within 72 hours of the customer dropping off their parcel. Fully tracked, both you and your customers can monitor the parcel's full journey .
Making convenience a priority, your customers are able to choose locations nationwide to return their parcel.
How Return to InPost Locker or Yodel Store works
Arrange returns through the Yodel by InPost Parcel Tracker app or via retailer website
Customers select a local drop-off point from thousands available nationwide
Returns labels are printed in store for free or via QR code for InPost Lockers, and customers receive a digital label,
Parcels are dropped into lockers or stores, and are then collected and delivered via this service