Why has my parcel been sent to a different Yodel Store?

From 17th July, to get help and support with your parcels, get the InPost app or visit inpost.co.uk/help

On occasion our stores may be unable to accept all parcels and our drivers will consider a nearby alternative. If this happens we will update you when the parcel is delivered with the new store details. We are sorry for the inconvenience this may cause, usually this is a better option for our customers than sending the parcel back to the retailer.

For queries about Yodel Direct, please visit the Yodel Direct Webchat here.