How to Click & Collect with Virgin Media?

To collect items such as Virgin Media's QuickStart packs, you can choose Yodel by InPost as your delivery option – perfect if you’re not going to be in for a delivery, but don’t want to miss it!

How do I get my Virgin Media orders delivered to a local shop?

When ordering from Virgin Media, choose Yodel by InPost as your delivery method and type in your postcode to find the Yodel Store closest to you. Select the store you want, confirm and pay – it’s that simple.

Is using Yodel by InPost to deliver my Virgin Media parcels free?

Yes – if you decide to click and collect your Virgin Media order with Yodel by InPost, you won’t pay a delivery fee.

How long does Yodel by InPost take to deliver my Virgin Media order?

Your order will usually be ready to collect from your chosen store within 3 working days of you ordering it, or 4 working days if you’re in Northern Ireland.

Where can I collect my Virgin Media order from?

With Yodel by InPost, you can pick your order up from thousands of stores nationwide. You can see your closest locations as you’re checking out when you enter your postcode for your click and collect delivery, or you can take a look at all of our Yodel Store here.

How will I know my Virgin Media order has arrived?

We’ll send you emails (and SMS messages if you've submitted your mobile number) when we’ve dispatched your order and again when it arrives in store. They’ll contain the code you need to pick up your order, so make sure you bring it along, as well as your ID.

Your order will stay at your chosen Yodel Store for 10 days, and we’ll send you reminders to come and collect it after 3 and 7 days. After 10 days, it’ll be sent back to Virgin Media who will issue you a refund.

Are there any exclusions or limitations?

Yodel by InPost can only deliver to UK mainland addresses – we can’t deliver to PO boxes, BFPO boxes, the Channel Islands, hospitals, houseboats or government buildings. Customers in certain locations in Scotland, Isle of Wight and Northern Ireland may have to wait a little longer for their deliveries, but you will be notified of this if this applies to you.

Can I return my Virgin Media order with Yodel by InPost?

You can return your Virgin Media order for free through Yodel by InPost – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Then, drop it off at a Yodel Store.